At “ JAD FINE JEWELRY” in synergy with “STOCKERT & CIE” we are dedicated to providing the highest levels of customer service to our clientele.
Orders can be placed via our website, by e-mail or over the phone and you will automatically be updated by our customer service every step of the way.
Once you have placed your order on our website or through a consultant from our customer service over the phone or by e-mail, you will receive an acknowledgment of your order that will contain an order reference number. Please carefully review the conditions of sale upon receipt and make sure that you save the order reference number for any future enquiries regarding your order.
This acknowledgment of order is not an acceptance of your order.
Following the transmission of the acknowledgment of order, JAD / STOCKERT & CIE will conduct its usual security checks and then process your order.
Upon completion of security checks we will send you by e-mail a written confirmation of order.
The Confirmation of Order constitutes the acceptance of your order by JAD / STOCKERT & CIE and indicates the existence of a binding sales contract
Separately handled categories of our products are: IN STOCK and MADE TO ORDER
IN STOCK items will ship within 2 – 5 business days, after your card has been charged or upon receipt of payment via Wire Transfer (SEPA in the EU), Giropay or Paydirect.
MADE TO ORDER items, models that are not in stock and that are produced only on personal request, as well as items that are customized in size and / or color for example, are manufactured specifically for you and therefore, once ordered and confirmed, delivery times are usually 4 – 6 weeks. You will be notified via email when your order ships.
**Please note** that this category is not refundable, once confirmation has been send and production process has been initiated, as these items are produced especially for you.
Earrings for pierced Ears are also not refundable for safety and hygiene reasons.
Orders will be invoiced in EUR, USD or GBP, according to your request.