As a customer of the EU, you have 14 days after delivery to repeal your contract of purchase in written form by sending us an email or a letter in the mail.
We recommend that you use our CANCELLATION FORM template.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by your acquires, physical possession of the goods.
After you registered your return, you will receive a confirmation e-mail from our customer service that will contain an authorization number. Upon receipt of this number you have 14 days to return your purchase to us. The returning courier service should preferably be handled by our shipping partner Fedex, to ensure a safe transit. Return shipment costs are the obligation of the buyer.
**Please note**, that the articles to be returned must be in undamaged condition, unused and with all the JAD tags still attached.
The Customer will be liable for any decrease in the value of the product if the deterioration is caused by a use beyond the ordinary quality inspection and functional testing of the product (Quality inspection and functional testing is understood to mean the testing of a product as one would do in a retail outlet) and then consequently, if the product is damaged, JAD/STOCKERT&CIE will deduct the cost of refurbishment or replacement from the refund.
To ensure safe transportation for the return of the merchandise we strongly recommend that you use the original packaging.
After we have received the returned articles, our customer service will send you an email explaining the exact process of your refund.
**Please not** that the following category of our products is not eligible for return.
MADE TO ORDER products are not eligible for refund as they are specifically and only produced by customer request.
Earrings are excluded from our return policy and cannot be returned for safety and hygiene reasons.
Direct exchange of a purchase is not possible.