GLOBAL SHIPPING & DELIVERY
JAD FINE JEWELRY in synergy with STOCKERT & CIE offers free global shipping to most locations in the world.
Our customer service will inform you specifically regarding difficult destinations.
Your items will be quality checked and wrapped in our carefully chosen packaging to ensure safe transit and delivery.
Shipping times may vary due to availability of merchandise.
All shipments by JAD FINE JEWELRY supported by STOCKERT & CIE are handled by our shipping partner Fedex and are insured against theft and accidental damage.
As soon as we have shipped your order you will receive an e-mail with the Fedex tracking number. You can check the status of your order 1-2 hours after receiving the e-mail using the link provided.
Once your item(s) has (have) been delivered, they are no longer covered by our insurance.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by JAD FINE JEWELRY in synergy with STOCKERT & CIE and transfer of responsibility in the same way.
In the unlikely event that the parcel is damaged upon arrival, we recommend that you inspect goods prior to releasing the courier or refuse the delivery.
Please be aware that we cannot deliver to post office boxes.
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Prices displayed on the website are inclusive the current VAT rate in Germany.
Some countries outside of the EU are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price
If a DDU (Delivery Duty Unpaid) destination is selected, product prices are adjusted to exclude all taxes and duties, as well as EU VAT. In this case you, the recipient, are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
You will be fully updated about these extra costs by our customer service and asked for your confirmation by e-mail prior the dispatch of your DDU order.